Friends rewarded for innovating

Fantastic News! Company-I, one of Sun’s long term partner organisations has just won the CBI’s “Innovator of the Year” award. So congratulations to Mark Pennycook & all his team that have built the company to the point it can win this major prize. The prize for the Innovator is given for, going to extreme lengths to create a “buzz” in the workplace, radically reconfiguring their internal processes, having a track record of improvement and innovation and embracing modern practices. …

10 around town

10 around town

Sun commissioned a competition amongst the students at the Royal Institute of Art to associate, using sculpture, key values to the No 10, and hence Solaris to celebrate the launch of Solaris 10. The winners are available for viewing outside the Lloyd’s building on Thursday.  I may try and get down to St Helen’s Piazza, these look quite good. The reason I like  this marketing project, is it mixes publicising the great qualities of Solaris 10, with communitarian sponsorship and we get the double whammy of people talking about the art and talking about Sun & Solaris. Also, I like sculpture. …

More about managing the professional services firm

This is an article I original wrote as at the date posted and brought across to this blog in Nov 2015. It is a review, and maybe a development of some ideas published by Geoffrey Moore in an article entitled “Just Shoot Me!”, which was published in Under the Buzz, Nov 2002. The article was subtitled “Managing the Services Function inside a Products Company”. The article was sent to me by a colleague, Mike Habek after reading my previous article. It astonishes me how useful it remains, eleven years after first reading it and thirteen after its initial publication.

Moore believes that the service functions of product companies are trapped inside a life cycle inimicable to optimal service strategies, but that by understanding the cyclical nature of these factors, management can build valuable and valued service delivery companies. In 2015, I’d add that his model offers insight to both data centre architects and consultancy strategists looking to avoid areas that lead to the conflicts Moore describes as endemic in product attached consultancy. …

Managing the Professional Services Firm

This article was written in July 2004, and is a manifesto for change in Sun. In passing the article reviews and borrows from David Maister’s book, “Managing the Professional Services Firm“. I copied it across to this blog in 2015. It still reads as a manifesto, which was ignored.  I suggest, its remaining relevance is based on insights I hope still stand to be repeated. In summary, Consultants offer Expertise, the ability to invent and solve problems for the first time, Experience, the promise of having done it before or Efficiency, a cost promise based having done the thing many times. These propositions have different values to customers, overselling is hard and will be resented. Organisations will find it hard, Maister argues impossible to optimise for all of these propositions. …