I have been discussing the efficacy of our internal search tools and how hard it is to find stuff, and to be honest, assumed that it was the crapness that most users accuse their IT colleagues of. However a colleague, Bernard Horan recommended that I read “Searching the Workplace Web“, which suggests a different answer. Searching the Workplace Web argues that intranet’s are different from the internet and that more flexible, and different search algorithms are required to search an intranet; the most successful internet search algorithms are not necessarily going to work well on an intranet. …
The shape of the internet, inside and outside the corporate firewall
