I have posted a blog on Why Zoom? has become so popular in terms of getting consumer mind share.
I wonder if it’s based on Microsoft forgetting its history. I am sure the ultra low cost of using Zoom helps but Microsoft’s entry cost for Skype is the same and at the end, someone has to pay for the server room cycles.
Perhaps in the hypergrowth stage best of breed works but I suspect that an integrated offering will win out in the end.
Why Zoom?