I originally wrote this in 2018, the solution to the system freeze was to use a W10 reset function. I had to revisit Skype & W10 in May 2020.


This time round I originally identified a problem as Skype failing to open the video window, or failing to write it to the screen. I felt this might be conflict with Zoom. I documented it at the Microsoft Community Forums, and was advised to upgrade my Skype Version from 8,56 to 8.60. This led to the system failing, and requiring a hard boot to recover. I have removed it from the system. I need to decide whether to reset, or use the Event Viewer to see if the errors are captured.

However, whatever route I needed to take, required the re-installation of Skype which I did sourcing the binaries from Microsoft’s download site, i.e. not from Office, nor from the Store; this seems to have fixed it.


This seems a bit fragile, I had a problem where Skype video calls froze the system and only a hard reboot would get it back. Frustrating to say the least.

I put the question on the Microsoft forums, and was instructed on how to reset it using the W10 panel and not the legacy software inventory panel.

It seems fixed now. Hope it stays that way

2 Replies

  1. The re-installation seems to have made it work. So while I thought this might have had one of several causes, such as a zoom clash, or it might have been steam which I have just installed, or it might be heat related, or it could be related to the OEM drivers, because it often is, or it could be just a bug in the W10 code, it wasn’t, it was jsut the good old pragma mismatch. (It seems.)

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